Reserve Bank of India Governor Shaktikant Das said on Friday that there were constant complaints from users against the bank and the digital payment platform. Therefore, the Reserve Bank of India has announced in June 2021 to launch a unified ombudsman scheme for banks, NBFCs and digital platforms. Its purpose is to resolve complaints as soon as possible. Let me tell you, the Reserve Bank of India (RBI) currently runs a Complaints Management System (CMS) on its website. On this portal you can lodge online complaints against all financial services agencies including banks and non-banking financial companies (NBFCs).
At the time of filing the complaint you have to give complete information of that bank or person. Against whom you are going to file a complaint. This information includes name, address, mobile number. During this whole process you will have to look at the drop-down list that you have already filled up a maximum of times and select the option you need.
What will happen now
The RBI has also proposed to set up a 24 × 7 helpline to resolve complaints of all digital transaction platforms. The RBI says that doing so will improve the service of this platform. At the same time, customer confidence will increase. This helpline will also reduce costs on both financial and human resources.
The RBI says there are currently three Lokpal schemes in India. 1. Banking Ombudsman Scheme 2. Ombudsman Scheme for Non-Banking Financial Companies 3. Ombudsman Scheme for Digital Transactions. The Reserve Bank of India’s more than 20 ombudsman offices deal with consumer complaints across the country.
The RBI governor said the first is the CMS portal for complaints, but the new portal will directly benefit consumers. Customers of bank NBFCs and non-bank prepaid payment instruments will soon be able to lodge their complaints on a centralized portal.
This is how you can complain to SBI
Complaints are lodged with all government and private banks, including SBI, both online and offline. This can be done through offline form, SMS or call. You can also file a complaint regarding debit card related issues.
Let us tell you the whole process of making a complaint to SBI
How to make a complaint online
Go to the official website of SBI. Then click on the right side consumer complaint form below. Clicking here will open the form. Submit all the information in the form. Your complaint will be filed after submission. Fill out and submit all the information in this form. Your complaint will be filed after submission. This form gives you the option to check the status above. Where you can also check the status of your complaint.
Complaints can also be made via SMS
If you want to make your complaint via SMS. For that also the bank gives you SMS Unhappy service (SMS ‘UNHAPPY’). For that you have to type ‘UNHAPPY’ in the message and send it to 8008202020. After sending you a message, the bank employee will call you and solve your problem. You can also file a complaint by phone if you wish. All you have to do is call the toll free number 1-800-425-3800 / 1-800-11-22-11.
SBI also offers the opportunity to lodge a complaint for its customers who do not have access to mobile or internet. For this you can collect the form from your nearest branch of the bank and submit it. You can file your complaint at the nearest branch.