You can now go to the RBI when some banks do not redress your grievances despite repeated requests. To this end, the Reserve Bank of India (RBI) has launched a CMS on its website. Based on this portal you can lodge complaints with all financial service providers including banks and non-banking financial companies (NBFCs). So here we will know what problems can be complained about in the end and how you can complain.
What problems can you complain about?
According to the information provided on the RBI’s website, delay in check, draft, bill payment or collection, non-acceptance of small denomination notes, delay or withholding of remittance payment, issuance of drafts, pay orders or bankers checks Delay in providing banking services (loans and advances) as per failure futures as well as refusal to create deposit account without any reason, non-compliance with RBI instructions regarding mobile banking, closure of deposit account without notice, compliance with RBI rules in availing services of recovery agents. Don’t do
When can I lodge a complaint with the Lokpal?
If your bank does not respond to you within a month of filing a complaint and rejects it or you are not satisfied with the bank’s response, you can knock on the door of the ombudsman.
This is how you can complain to the Lokpal officer at home
Apart from the website https://cms.rbi.org.in you can also lodge a complaint through the app.
You have to go to https://cms.rbi.org.in. Then click on the ‘File and Complaints’ link.
Then you choose your language. Click on ‘File and Complain with Lokpal Ombudsman Against and Eligible Regulated Entity’. Select Bank, NBFC or System Participant from the dropdown list. The implication is clear, if you are bothered by the bank’s service, select the bank.
Then pay general interest on the lodge complaint. Then click Calendar. Fill in the details in the ‘Date of Complaint’ and ‘Date of Reply’ fields.
You will then need to provide full details of the complaint. The implication is clear, whether the complaint is linked to the e-wallet or the purpose of the transaction. You have to give your full details. Name, age, phone number, all the details should be written in it. Once you have completed the process, click on ‘Next’.
Now you have to select the account category from the dropdown list. Bank account or ATM / credit / debit card details should be given. Fill in the amount of the dispute, the amount of compensation, etc. Then enter the details of the bank / person against whom the complaint is to be made in the ‘Compent Comments section’. Once you have completed this process, click on ‘Next’.
Then you will get the declaration information. Read it carefully. After accepting this, click on ‘Next’.
You will now have to provide the details of the person against whom the complainant has lodged a complaint. Select the radio button for that. Then click on Next. Enter the appropriate nomination statement. Then proceed by clicking Next.
Finally click on the submit button and submit your complaint successfully. The app automatically acknowledges the complainants. Which allows you to track the status of a complaint.