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The recipe for staff happiness is – no surprises – a complex one. You can offer all the free lunches and perks you like, but if your customer service team isn’t feeling generally satisfied and fulfilled in their roles, it won’t matter how many bells and whistles the staff coffee machine has.
It turns out that happiness is good business strategy. With employee experience (EX) increasingly recognised as a key ingredient of CX, how your team feels in their job is not something you can afford to ignore. Afterall, unhappiness infects all those other key performance areas that customer service agents should be focused upon.
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